As one of America’s leading casino and entertainment operators, Boyd Gaming knows about hospitality. Since 1975, Boyd has pushed the envelope on great experiences — and they’ve done that by constantly looking for new ways to elevate the meaning of exceptional customer service.
Fast Growth Requires Fast Service
With 24 gaming properties in seven states, Boyd is one of the largest casino and entertainment operators in the United States. Like any multi-location company, Boyd requires a communication system to keep their numerous properties in sync and their customers in touch.
For many years, the system of choice for Boyd was a private branch exchange (PBX) telecom network — an on-premise communication solution that runs the entertainer’s internal and external calls.
But as the company scaled, their PBX started tripping up. On a daily basis, calls were being dropped between their properties and with their customers (dropped customer calls meant no bookings were being made). In a nutshell, their communication system was a mess.
Given the expectation of today’s consumers for seamless experiences, Boyd’s failing phone system meant they were losing customers fast. And in today’s highly-competitive hospitality world, losing customers is simply not acceptable.
The verdict was in: on-premise PBX was no longer working for Boyd.
Scaling Into The Future
In urgent need of a communication system, Boyd turned to LinkSource for guidance. Having already conducted an audit of Boyd’s telecom system, LinkSource devised a network strategy plan to map out the direction of Boyd’s new network solution as it relates to the company’s core needs.
Given their continued growth plans across the country, it was clear that Boyd needed a flexible and reliable solution that could serve them across great distances.
The obvious solution? Shifting Boyd’s on-premise PBX system to a Cloud-hosted Unified Communication as a Service (UCaaS) solution.
Customer Service Taken to New Heights
After deciding on a UCaaS solution, Boyd also engaged LinkSource to help them plan and execute on a full Cloud migration strategy.
Since moving to a UCaaS communication model, Boyd has enjoyed the following benefits:
- Features and functionality far exceeding those of an on-premise PBX.
- Massive cost savings thanks to no longer maintaining expensive equipment.
- Empowered IT staff who can immediately solve issues in the Cloud regardless of a user’s location (changes in the previous PBX system could take weeks).
Take The Journey to The Cloud
Moving a major business function like telecom can be a daunting exercise for many businesses. After all, change is terrifying, especially if it happens quickly.
But Migrating to the Cloud Doesn’t Have to be Scary
In fact, we believe it should be enjoyable.
Here at LinkSource, we’re passionate about helping our clients move to the Cloud. And that means helping them move in a way that makes sense to their business and needs.
Realizing no two company migrations are the same, we offer fully customized migration solutions. Further, we’ll be there with you every step of the way — from Cloud migration strategy planning through to ongoing Cloud management. Read on to learn more.
Boyd Gaming is now happily serving their customers and each other from the Cloud. But like any journey, Boyd’s move to the Cloud took a team to make it happen.
With LinkSource as their partner in their Cloud journey, Boyd Gaming was able to migrate their telecom system to the Cloud hassle-free. And it’s a hassle-free partnership that we commit to each of our clients — we succeed when you succeed.