Kelley is known for her innate attention to detail, her dedication to the clients she serves, and her extensive telecom industry knowledge. As a client advocate, Kelley understands the complex issues involved in managing each client’s account. Her clients look to her for guidance on managed services as well as carrier services within the areas of mobile, telecom and expense management.
As Director of Client Services at LinkSource Technologies since 2009, Kelley guides existing clients through the sales process as well as overseeing support, implementation, and overall client satisfaction. She also helps clients develop service scope of work, requirements, and long-term strategies.
Kelley specializes in the areas of:
- Consulting, Project Management
- Procurement Support, Expense Management
- Auditing and RFP Management
She spent over 10 years working in AT&T’s mobility division where she acquired extensive knowledge in these areas as well as operations, support, sales, and escalation management.
She continually expands her knowledge by learning the latest trends in the telecom industry with an emphasis on wireless, wireline, and expense management.
She loves spending time with her kids and husband— often take long weekend trips with the trailer to the beach, lake, or good hiking trails. She enjoys playing games and other activities that give her the opportunity to leverage her competitive nature!