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It’s Better to Be IN the Cloud, Not UNDER it!
It’s been about ten years since the first major public cloud platform, Amazon Web Services (AWS), hit the market. Since then, the business drivers and benefits of cloud computing’s three core service models: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), have been proven, well-documented, and accepted by analysts, and businesses from Small Businesses (SMBs) to global enterprises.
Here is a list of just a few:
- Reduced IT cost
- Business Continuity and Disaster Recovery
- Business flexibility and agility
- Enabling a mobile workforce
Any one or two of the above benefits would be enough to convince many companies to move their business into the cloud. But when you add them all up, it becomes an overwhelming competitive necessity.
Despite the widespread adoption and popularity of cloud computing, many companies who want to make the move or have made attempts, still struggle with the development and execution of their overall strategy and cloud adoption roadmap.
Cloud services include:
- Cloud Connect/SD-WAN
- Unified Communications as a Service (UCaaS)
- Contact Center as a Service (CCaaS)
- Disaster Recovery as a Service (DraaS)
- Data Center and Infrastructure as a Service (IaaS)
- Email Services – O365, Hosted/Ded Exchange
- Desktop as a Service (DaaS)
LinkSource guides businesses through the myriad of services, options, and cloud service providers to find the areas of adoption that make the most sense at the right time. Below are some of the services they recommend investigating as cloud-first business strategies are advanced:
When planning a public, private or hybrid cloud service deployment, it is critical to consider the underlying network. In fact, few things will limit a client’s internal and external experience with cloud-based services more than a network that is not built or optimized to intelligently transport content and user requests.
LinkSource offers many options to solve the issue of network capacity and efficiency for cloud services through partnerships with the world’s leading network transport and network overlay/SD-WAN providers. Whether an organization needs to connect company headquarters, remote offices, call centers, or data centers to cloud service providers (CSPs), a LinkSource advisor can size and manage the procurement of the appropriate connectivity and software to ensure the network will support the needs of the organization.
Unified Communications as a Service (UCaaS) in its simplest form is a strategy and means to replace traditional premise-based dial-tone and basic call handling technology with an IP-based cloud subscription delivery model.
By moving basic call intelligence and the management and maintenance of a traditional premise-based PBX to a cloud subscription model, users are empowered with all the features and functionality of traditional PBX. This new IP-based model allows IT staff and administrators to be much more proactive to the needs of their customers with cloud-based tools that immediately perform tasks like moves, adds, changes, and disconnects that can take weeks or months to fulfill in a legacy environment.
LinkSource works with the industry’s leading UCaaS providers to customize an organization’s telephony solution that will lower cost and build toward further cloud adoption.
While moving to a Unified Communication as a Service (UCaaS) model is a great step to lower cost and improved internal communication, true customer engagement begins and ends with a sophisticated Omni-channel Contact Center. LinkSource partners with the industries’ leading Contact Center as a Service (CCaaS) providers to customize call flows and multiple touch points like chat, video, social media and email into the customer experience. With advanced features and on-demand customer details that tightly integrate with popular CRM tools, agents are empowered to greatly enrich the service they provide to the end-user.
In many respects, most cloud-based or Software as a Service (SaaS) procurement models also provide a level of business continuity and disaster recovery. Reputable Cloud Service Providers (CSPs) typically operate from multiple geo-redundant data centers and can move replicated customer data near real-time between them if one should experience downtime. However, this does not complete an Enterprise Disaster Recovery plan. Today’s cloud service providers specializing in Disaster Recovery as a Service (DRaaS) offer multiple ways to back up, replicate, and restore data with industry leading Service Level Agreements (SLAs) for Recovery Point Objective (RPO) and Recovery Time Objective (RTO). LinkSource helps design a cost-effective, cloud-based Disaster Recovery strategy with specific Enterprise requirements.
Enterprise clients who want to get out of the data center business – whether a 10,000 square-foot raised floor environment in the basement, or a phone closet with network gear, servers and a big fan – often turn to companies specializing in outsourced data centers to house their critical systems, or to simply procure dedicated compute power and storage. By transferring the responsibility of physical security, network connectivity, environmental needs, and even hardware procurement and maintenance to a reputable third-party data center operator, organizations can significantly lower cost and greatly mitigate risk and security compliance concerns. LinkSource partners with the world’s leading global data center and Infrastructure as a Service (IaaS) providers to develop a strategy and procurement model reducing or removing the need for an internally owned and managed data center.
Often one of an organization’s first steps to a cloud-first strategy, managed email is a very common and well-established cloud-based subscription service. Today, cloud-based email services are typically implemented with multiple popular office-type application subscriptions like word processing, spreadsheets, and presentation applications for ease of access and remote use. LinkSource helps customers make this initial step and partners with the leading software service providers and integrators to manage projects end-to-end.
Virtual Desktop Infrastructure, or VDI, refers to the process of running a user desktop inside a virtual machine that lives on a server in the client’s data center. It’s a powerful form of desktop virtualization because it enables fully personalized desktops for each user with all the security and simplicity of centralized management. While typically VDI is an “on premise” service, all the same advantages and benefits of a VDI environment are available in cloud-based models from providers specializing in Desktop as a Service (DaaS). LinkSource works with the industry’s leading DaaS providers and helps build a cost-efficient subscription-based custom user desktop environment.
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