Global adhesive manufacturer Avery-Dennison (Avery) knows a thing or two about change. From their humble beginnings in 1935 to today, Avery’s entire business has been shaped by dramatic changes in technology — impacting everything from their product design to the way their team works together.
Mobile Reliant, Mobile Frustrated
Like most enterprises, mobile devices have become a familiar part of Avery’s daily operations. From the office staff to field workers, the global team relies on the convenience of mobility to stay in contact, regardless of location. Today, some 2,000 members of Avery’s US workforce alone possess full-time mobile devices as part of their employment.
With that many users, it’s critical for enterprises like Avery to have a clear understanding of their mobility contracts and usage. Unfortunately, control and mobility have not always gone hand-in-hand for Avery.
Not so long ago, the company found its mobile environment overwhelming. Split between two different carriers, Avery’s mobile usage was often difficult to understand. Both carriers provided a different billing structure making it hard for Avery to gain an accurate picture of their usage — including potential overages.
Avery needed greater control and visibility of their mobile environment. They needed guidance with their mobile expense management.
Greater Visibility, Greater Control
Frustrated by the lack of insight into their US mobility use, the company reached out to LinkSource for a full audit of their mobility usage. The audit included:
- A full review of each of Avery’s mobility carrier contracts and recent billing cycles.
- Comparison of contract spends and usage
- Detailed analysis of carrier overcharges, errors, hidden charges, and duplicate charges across their carriers.
Following the audit, LinkSource then began meeting with Avery on a bi-weekly basis to show the manufacturer where their mobile spend was going and how they could consolidate costs. Through their analysis, LinkSource had also discovered a costly error in Avery’s AT&T contract.
So Long Sticky Mobile Charges
Following the audit, LinkSource then helped Avery act on the recommendations provided in their report — including shifting all their mobile services to Verizon.
As a result of LinkSource’s audit, Avery was able to achieve an optimized mobile environment. Today, the company now enjoys:
- Simplified billing and total visibility over their mobile environment.
- Consolidation of all mobile services to a single carrier.
- 50% reduction in monthly user costs (from $80/month to $40/month).
Optimized, For the Long Haul
In addition to this initial billing overhaul, Avery continues to rely on LinkSource to oversee their mobile expense management.
As part of this ongoing role, LinkSource developed a full telecom strategy to ensure Avery’s mobile services remain fully optimized into the future. Customized to Avery’s unique business needs, the strategy provides direction for the long-term mobile expense management of the company’s telecom invoices, inventory, rates, and contracts — all backed by LinkSource’s on-hand support.
Move to the Cloud – The Right Way
Mobile expense management is often a huge pain for most enterprises. From reviewing complicated invoices to juggling multiple vendors, telecom bill management can quickly become a painful experience.
But it doesn’t have to be that way. At LinkSource we’re absolutely passionate about helping our clients gain control of their telecom spend through detailed auditing and mobile expense management services. In fact, we’ve helped our clients save over $1.6 billion on their telecom bills over the years. But that’s just the start. Read on to learn more.
No longer does Avery sweat over every telecom bill that comes through its door. Thanks for LinkSource’s audit, Avery now rests easy knowing that their fully optimized telecom environment keeps their costs to a minimum.
Like we do for each of our clients, our audit for Avery was completely personalized to solve their unique mobility concerns. And that personalization is exactly why our clients continue to trust us — that’s the LinkSource advantage.